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SHIPPING & RETURNS

Shipping Information

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that whalmyung.us has selected. We do not cover the shipping fee. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate the delivery of your order on time and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier. 

Return Policy

Any order/product issues must be reported to cs@whalmyung.us (with “Refund” in the subject line) within 15 business days from its delivery date. In your refund request, please include your name, order number, the product(s) and reason you would like to return it. Once the email is received, we will provide a return authorization and mailing information so you can make a return and receive a product refund. If 15 days have gone by since the delivery date, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A refund will be issued once we have received your returned items. Refund will be given in the same form of payment as the original purchase.

Shipping costs are non-refundable. Customer is responsible for all return shipping costs, and we will deduct a shipping charge from the total refund.

 

Returns for Damaged Items or Wrong Items Sent

We take full responsibility for damaged/defective products. Please report to cs@whalmyung.us with your name, order number, and include photos of the items received. We will happily cover return shipping fees or send a replacement for all damaged/defective or wrong items sent.

 

Sale & Promotional Items

Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted & promotional items (e.g. free gifts with purchase, buy one get one free items).

 

Missing or Damaged Packages

If your package was damaged during shipment, save the box and merchandise and report to cs@whalmyung.us immediately. 

If your package is missing, please have a look around your property to see if it was left somewhere out of sight. You could also ask your neighbors if they didn't perhaps pick up the package for you.

If the package is still not found, we will start a trace with the shipping service used. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.

 

Cancellation

An order cannot be cancelled after it has been placed, and you have an e-mail confirmation. We are not able to make any changes once the order is placed.

Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address and shipping method. If you made a mistake in your order, please email to cs@whalmyung.us when you receive it and we will arrange a return (Please see our return policy).

  

Questions?

Please contact our professional beauty advisor at cs@whalmyung.us for all your questions and concerns.

US Customers Only

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